Sourav Borah

Does your MSP use an IT helpdesk? Well, it should.

Building long-lasting customer relationships isn't easy.

Sales and tech—MSP industry's dynamic duo

Dynamic duos are an integral part of pop culture and history in general.

Getting started with AIOps for MSPs

Artificial intelligence or AI has become much more than a buzzword in the IT industry over the last few years.

MSP marketing, powered by communication and commitment

Marketing—this word is akin to a fever dream for a lot of managed service providers out there.

Reinventing managed services

The pandemic came and changed the dynamics of the world’s business environment. Needless to say, MSPs had to make changes to their operations as well.

ITOps — what it means and what you should know

IT is the machinery behind any modern company’s services and operations.