BUILD YOUR OWN WORKFORCE
SuperOps watches the work, spots the issues your team keeps fixing, and turns those fixes into playbooks: fixed, reversible steps your team approves and agents can run.
01 / 05
SuperOps continuously learns from all the work that lands in your queue: what broke, who fixed it, and how.
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When your team keeps fixing the same issue the same way, the platform flags it. Flagged issues are ranked by how much time they cost you, so the most expensive repeat work comes first.
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The platform drafts a playbook from the fix your team already used. It confirms the root cause, then adds built-in checks and an undo path.
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Your team reviews the root cause and the plan, and approves the playbook into your workforce, nested under the relevant agent.
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See how much of the queue your agents are clearing and how many hours that hands back to your team, and track SLAs alongside. Anything your techs still fix by hand shows up in the build queue. That’s your next playbook.
WHAT'S ACTUALLY INSIDE A PLAYBOOK
Every playbook is assembled from pre-approved, reversible steps, not written as open-ended code. Each step declares its own path, guardrails, and undo action before it's ever allowed to run.
01
Set how many devices a playbook can touch before it needs wider approval.
02
The system confirms that the fix actually worked before marking anything resolved, and rolls back automatically if it didn't.
03
A visible marker, set by whoever approved it, so anyone can see at a glance which playbooks are cleared to run unattended.
YOU SET THE PACE OF AUTONOMY
Once approved, how quickly a playbook earns the right to run in Auto is your call, decided playbook by playbook. The same agent can run one playbook fully on its own while another still waits for approval every time.
LEVEL 1
Watches and gathers evidence.
LEVEL 2
AI proposes the fix. A human approves.
LEVEL 3
Runs end to end, deterministically, with no human intervention needed.
DETERMINISTIC EXECUTION
A playbook that's been approved runs exactly the same way every time it's triggered. It doesn't call a model again or devise a different approach on subsequent attempts. That consistency is what makes it safe to leave running unattended: the version you approved is the only version that ever executes.
EXTENSIBILITY
Playbooks cover the problems your team has already solved. For everything beyond them, SuperOps exposes MCP tools and APIs, so your own agents, scripts, and automations can read from and act on the same work queue and endpoint data the platform runs on.
See how your team’s fixes become a workforce that runs on its own, on your terms.