ACCESS CONTROL AND COMPLIANCE
One identity layer for every device, technician, and agent
Policy governs the endpoint. Playbooks govern what an agent can do. Our SOC 2, HIPAA, and ISO-aligned infrastructure extends the same model to every technician and agent working your fleet.
The same rules for every device, agent, and person.
Every piece of work carries the same scope, accountability, and audit trail, whoever or whatever does it.
ENDPOINT GOVERNANCE
Every device follows the rules you set
Policies and playbooks catch drift automatically.
AGENT GOVERNANCE
Every agent adheres to its playbooks
Bounded, tested, reversible procedures.
WORKFORCE GOVERNANCE
People and agents work under the same rules
One queue, one identity layer, one set of roles.
IDENTITY AND ACCESS MANAGEMENT
Access that follows the role, be it users or agents
Every user and agent gets role-based access and permissions enforced through your identity provider, with authentication and full audit trails for every action.
ROLE-BASED ACCESS
Two roles to start, unlimited roles when you need them
- IT Admin gets full access. Technicians cover standard day-to-day work.
- Build custom roles scoped to specific modules, down to individual actions.
- Each technician holds one role at a time, so reassigning roles automatically revokes what they had before.
SINGLE SIGN-ON
Works with the identity provider you already run
- Single sign-on through your identity provider, using standard SAML.
- The setup is a standard handshake: SuperOps sends an Entity ID and ACS URL to your IdP, your IdP sends back a certificate.
- Two-factor authentication layers on top of SSO for a second check.
DEVICE GROUPS AND POLICY
One hierarchy for access and policy
- Group technicians by skill or department; a technician can sit in multiple groups.
- Tie a group to a site and route incoming work round robin or by current load.
- Device policy follows the same parent-child structure as access groups, so who has access and which policy applies stay in sync.
INFRASTRUCTURE AND CERTIFICATIONS
Enterprise-grade governance infrastructure
Built on AWS infrastructure that carries SOC 1/2/3, FedRAMP, PCI DSS Level 1, and ISO 27001, with your data isolated in a private cloud.
COMPLIANCE
Recognized control frameworks
SOC 2 Type II, HIPAA, and
GDPR aligned.
ENCRYPTION
Data protected throughout
AES-256 encryption at rest, HTTPS for everything in transit.
AVAILABILITY
Redundant infrastructure
Redundant, multi-datacenter hosting with built-in failover.
Bring your compliance checklist to the demo
We'll show you exactly what an export looks like against the things you're audited on.