WORK MANAGEMENT

Every kind of IT work, in one Work Queue

Tickets, patches, policy violations, device findings: one queue, routed to the right technician or agent.

HOW WORK HAPPENS

Your helpdesk runs the request. SuperOps runs the fix.

Requests stay where your people already raise them. The SuperOps Work Queue picks up the device-level work, runs it, and hands the resolution back on the ticket.

WORKERS AND AGENTS

One team of people and agents, on the same roster

Your technicians and your AI agents are provisioned in your identity platform and managed as one team in SuperOps. Every agent has a name, a scope, and a human sponsor.

THE WORK QUEUE

Agents work the same queue your team does

An agent working a ticket shows up in the same view as a technician working one. Status, ownership, and history all look the same, whether a person or an agent is doing the work.

The platform decides where work goes

Every work item is read by the Orchestrator agent: the problem, device involved, the history, the team's current workload, and then routed to whoever's right for the job. When no agent fits, the work item goes to a technician and the Builder flags it as a playbook candidate.

When nothing fits, the queue tells you what to build

Some work doesn't match an existing agent or playbook, and the Builder surfaces that. A technician solves it once in the work queue, the Builder turns that solution into a reusable, governed playbook, to route to the next time the same kind of work shows up.

See how the Builder works

Ask questions and start work in plain language

Monica AI acts as your in-platform assistant, answering your questions in plain language and working with you. Ask about tickets, assets, patches or policies, or get help prioritizing work.

AI WORKFORCE

Work is done by a named team, not a black box.

Every capability on this platform runs through an agent with its own name, its own scope, and a person accountable for it. Here's what comes pre-built:

L1 agent

Resolves first-line work within the scope you set

Deflector

Stops tickets before they reach the queue

Patching agent

Patches the fleet autonomously, at scale, per policy

AI Discovery

Finds every device and agent on the fleet instantly

ONE SOURCE OF TRUTH

Tracked the same way, start to finish

Be it a technician or an agent, whoever handles a work item, the record shows what happened: what was proposed, who approved it, what got executed, and the result. So all work is auditable, and traceable to your team, your agents and their human sponsors.

See the full audit model

All IT work, one Work Queue

Your technicians and your agents, working from the same queue.

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